To enhance your ownership experience, we and our participating dealers are proud to offer Courtesy Transportation, a customer support program for vehicles with the Bumper-to-Bumper (Base Warranty Coverage period in Canada), extended powertrain, and/or hybrid-specific warranties in both the U.S. and Canada.
Several Courtesy Transportation options are available to assist in reducing inconvenience when warranty repairs are required.
Courtesy Transportation is not a part of the New Vehicle Limited Warranty. A separate booklet entitled “Limited Warranty and Owner Assistance Information” furnished with each new vehicle provides detailed warranty coverage information.
Transportation Options
Warranty service can generally be completed while you wait. However, if you are unable to wait, GM helps to minimize inconvenience by providing several transportation options. Depending on the circumstances, your dealer can offer one of the following:
Shuttle Service
Shuttle service is the preferred means of offering Courtesy Transportation. Dealers may provide shuttle service to get you to your destination with minimal interruption of your daily schedule. This includes one-way or round-trip shuttle service within reasonable time and distance parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If the vehicle requires overnight warranty repairs, and public transportation is used instead of your dealer's shuttle service, the expense must be supported by original receipts and can only be up to the maximum amount allowed by GM for shuttle service. In addition, for U.S. customers, should you arrange transportation through a friend or relative, limited reimbursement for reasonable fuel expenses may be available. Claim amounts should reflect actual costs and be supported by original receipts. See your dealer for information regarding the allowance amounts for reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy rental vehicle or reimburse you for a rental vehicle that you obtain if the vehicle is kept for an overnight warranty repair.
Rental reimbursement will be limited and must be supported by original receipts. This requires that you sign and complete a rental agreement and meet state/provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also be responsible for taxes, levies, usage fees, excessive mileage, or rental usage beyond the completion of the repair.
It may not be possible to provide a like vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be available at every dealer. Please contact your dealer for specific information about availability. All Courtesy Transportation arrangements will be administered by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify, change, or discontinue Courtesy Transportation at any time and to resolve all questions of claim eligibility pursuant to the terms and conditions described herein at its sole discretion.
Steering Column in Lock Position Caution
Caution: With wheels of the vehicle facing straight ahead, secure
the steering wheel utilizing steering column anti-rotation pin, steering
column lock, or a strap to prevent rotation. Locking of the steering column will
prevent damage and a possible malfunction of the SIR
system. The steering ...
Removal Procedure
Warning: Refer to Approved Equipment for Collision Repair Warning in the
Preface section.
Warning: Refer to Collision Sectioning Warning in the Preface section.
Warning: Refer to Glass and Sheet Metal Handling Warning in the Preface section.
Disable the SIR System. Refer to SIR Dis ...
Checking and Adding Power Steering Fluid
Caution: When adding fluid or making a complete fluid change, always
use the proper power steering fluid. Failure to use the proper fluid
will cause hose and seal damage and fluid leaks.
Clean the area surrounding the reservoir cap.
Remove the reservoir cap.
Inspect the power steeri ...